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WHAT ARE MANAGEMENT RIGHTS

“Management Rights” is a term used to describe the on-site management business of an apartment building or unit complex. Many people regard Management Rights as a blue chip investment that offers lifestyle, great returns on investment and good re-sale potential.

The basic principal of Management Rights are:

  1. Caretaking agreement - maintaining the common property on behalf of the Body Corporate (swimming pools, gardens, security) – in exchange for a salary
  2. Letting Agreement - letting of units (holiday or permanent ) on behalf of owners (investors) in the complex / building
  3. Owning a lot in the building designated as the Managers Unit – where the business is run from. This usually incorporates the office / reception area.

Caretaking Agreement

  • Legal agreement between the RUM (Resident Unit Manager) and the Body Corporate.
  • The agreement will specify the duties and responsibilities required by the RUM on a day to day, weekly and monthly basis. Some examples of the duties that the RUM does are:

Cleans the swimming pool (daily or weekly)
Cleans the office foyer and other common areas – BBQ, stairwells, lifts etc…
Takes the rubbish bins outside for collection – where applicable
Manages the office – times will depend on type of complex (holiday or permanent)
Liase with Body Corporate
Supervise work done on behalf of the Body Corporate
Supervise work done on behalf of the investors

The contractual agreement is for a specific term from 5 years to 25 years depending of the type of complex / building. If you have a Caretaking agreement – 20 years, then you are guaranteed that you will receive a body corporate salary for 20 years (with CPI increases) for your duties and responsibilities as long as you conduct the business in a satisfactory manner.

Letting Agreement

  • Legal agreement between the RUM and the body corporate that allows you to conduct a
    letting business within your complex.
  • The RUM has the right to act as on-site Letting Agent for the investor owners wishing to rent their units to tenants. You are paid commission and management fees by the individual unit owners for securing good tenants, collecting rent, and ensuring that the rental property is kept in good condition.

Letting Pool - This is the number of units that you manage on behalf of the investor owners. A building may consist of 50 units in the total complex, however you may manage 40 of those units. The balance of units (10) may be live in owners or lock ups (Owners who leave the unit untenanted)

Most investor owners prefer to have the RUM manage their investment as you have a common interest in maintaining the value of their investments. Living on site gives you significant competitive advantage over outside agents as you handle all situations straight away. Minor repairs and maintenance of units can be handled straight away without having to engage a tradesman. If there is a problem with a unit, the tenant will generally contact you first.

The term of the letting agreement usually runs concurrently with the term of the management agreement.

MANAGERS UNIT
The managers unit is generally on the ground floor beside or attached to the office / reception area.
This unit in the building is the only area from which a business of letting units can be conducted.
This is goverened in the BY LAWS / Letting Agreement preventing another person establishing the same business in your complex.
The office/ reception, is generally on the same title deed as the managers unit giving you security over your investment.
MANAGERS INCOME
There are normally two parts to the Manager's duties and two major parts to the Manager's income.

1. Body Corporate Salary:

The Body Corporate pays the Manager a salary, monthly in arrears, to maintain the Common Property, see that the By-Laws are adhered to, and report on any matters pertaining to the complex. The average salary range is between $800 - $1200 per unit in your complex. The salary will depend on the type and size of complex.

The Body Corporate also pays for all the day-to-day expenses of looking after the common property. Such things as mower fuel & repairs, pool chemicals & fertilizer are expenses for the Body Corporate, not the Manager. Usually all the necessary equipment is owned by the Body Corporate, and provided for the use of the Manager.


2. Other Income Sources:

You are paid commission and management fees by the individual unit owners for letting out their property, accounting for the rent, and ensuring that the rental property is kept in good condition.

The average rates of commission are:

12% Commission for Holiday Units
7.50% Commission for Permanent Letting

Some of the other incomes:

Cleaning Charges
Linen Hire
Tour Bookings
Hire of equipment – cot hire, DVD hire, surfboards, cars etc..
PABX Hire

Unlike most other businesses, the income from Management Rights has regular annual increases through adjustments to the Body Corporate salary by way of C.P.I. or National Wage Case, and also increase in tariffs which in turn increases your commission - remember every dollar increase in
your net annual returns can be multiplied by the going rate for re-sale purposes

ACCOUNTANTS ROLE
An accountant who specialises in management rights will complete a verification report of the net operating profit. The verification report will confirm the actual income and core operating expenses incurred for a specific period (usually the last 12 months). The verification report is required under the purchase contract to confirm the net operating profit. Your financier will also require the report to confirm the ability of the business to service your loans.
STYLE OF COMPLEX'S
There are 4 styles of complex’s
  1. Holiday
  2. Permanent
  3. Student
  4. Corporate

A building can consist of one of two of these styles depending on the complex. The style of building that will suit you will depend on the location and the type of business that you want to run.

Holiday:

These buildings are generally located in holiday tourist areas. The building must be promoted to attract holiday makers for short to medium stays.
Management Rights play an important role in all tourism zones by providing accommodation for guests to come and stay while on holidays. A higher level of service is required by the guest but the returns are greater for the RUM. This is why the commission is 12% of the rental amount.
The office hours are generally 6 – 7 days a week depending on the complex.
Marketing is a very important component of the operation on any holiday building. This includes advertising your building on your own website and other accommodation websites, print media, trade shows etc,,,
Holiday complexes thrive on repeat business, so good public relations skills are essential. A happy, friendly Manager helps make for a happy holiday experience. Guests remember, and come back, time after time.

Permanent

A typical permanent complex comprises a number of units or townhouses that are designed for longer term accommodation – 3 months and over.
There is less marketing than holiday buildings and the front office duties are not as demanding.
Office hours are less frequent (in some cases, no office hours are set by the body corporate)
The role of the RUM is to source good tenants, collect rent, and uphold the By Laws of the complex.
It is critical to develop a good working rapport with your tenants and owners.

Student

This type of complex is usually located is the surrounding area of universities
It is very similar to a permanent complex and may have a number of permanent rental properties as well in the complex.
It is common practice for the room to be leased out rather than the individual unit.
You may have 4 leases for a 4 bedroom dwelling.
The rental returns can be much higher to owners than a standard permanent complex
Additional services may have to be provided – buses to drive students to university

Corporate:

This type of complex/ building is generally located in the central business area
It is very similar to a holiday building, however there may be no additional facilities – pools, BBQ’s, Gymnasium, tennis courts as the typical guest would have no requirement for these facilities.
Corporate buildings offer short to medium stays.
They are usually serviced apartments with some providing cooking facilities

WHAT IS THE VALUE OF THE MANAGEMENT RIGHTS
There are 2 components to a management rights complex:
  1. Managers unit and office area
  2. Management Rights Business

The managers unit is normally located near or adjoining the office. The value of the managers unit is based on the location, size, type of complex, additional storage area and age. A premium of 10 – 15% can be applied to the value of the unit, as it is the only unit in the complex that is allowed to operate a management rights business.

The value of the business is determined by the net operating profit by a multiple of between 3.5 – 5.5 times. The net operating profit is calculated by deducting the core operating expenses from the gross receipts for a specific period. The expenses exclude depreciation, borrowing costs, interest on loans and expenses of a personal nature including those of a business nature but not necessary to be incurred.
An example is below:

Net operating profit for the last 12 months = $100,000 x 4.85 = $485,000 (value of business)
Unit $350,000
Total $835,000

The multiplier is based on supply and demand. The multiplier has been increasing over the past 10 years.

The average multiplier over the past 12 months with a net operating profit of $150,000 and below is just under 5 times.
The average multiplier over the past 12 months with a net operating profit over $150,000 is around 5.2 times.

There has been sales with multipliers around 6 times, however these are very large buildings and would be considered an exception rather than the normal sale.

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